Supermarket Perimeter - November 2024 - 55

" That makes integration much, much smoother, " Matthews said.
And as a pioneer in process mining and process intelligence, Celonis
has a wealth of experience that Zespri has been able to benefit from.
Process Mining 101
Efficiency gains
In particular, Celonis, which has worked with roughly 50% of the
top 200 of the Forbes Global 2000, has helped Zespri gain detailed
insight into its processes, which have enabled Zespri to ensure that it's
deploying its resources in the most efficient way possible.
With Celonis' help, Matthews said, Zespri has delivered millions in
value. The company has been able to reduce slow payments, and it saw
significant increases in purchase order conformance, which has helped
reduce unnecessary manual labor and payment times.
Zespri's teams now also have proactive ways to increase PO
performance, and Celonis's Credit Memo App improved credit memo
clearance in less than three months. That helps Zespri free working
capital and avoid unnecessary write-offs.
Zespri has also been able to proactively detect duplicate spend,
which prevented unnecessary payments.
The world is currently experiencing cost pressures at all supply chain
touch points, Matthews said. Grocery retailers are among those feeling
the pinch.
" We want to ensure that Zespri is playing our role within the supply
chain of ensuring that we are being efficient as possible through well
organized and optimized processes. By using Celonis, Zespri now has
the ability to develop a digital twin view of our end to end processes,
which provides us vital insights of our process efficiency that we did not
previously have. "
Process mining is a widely-used technology
to model, analyze, and optimize business
processes. Industry leader Celonis compares
it to " an MRI that shows how your processes
actually run - not how you think they run. "
Every step of a business process leaves a digital
footprint in your transactional systems in the
form of event log data. Process mining software
works by using this event log data to create a
living picture of what your actual processes really
look like - which, according to Celonis, doesn't
always match the definition you might have
worked out in process mapping workshops.
Celonis uses the event log data from process
mining to create a digital twin of your business
processes, helping you visualize every move
your business makes in real time.
" The digital twin shows you your processes as they
really are, allowing you to uncover opportunities
for value, and to identify and fix inefficiencies, "
according to the company. " The beauty is that
it can apply to any process for each system. "
By using Celonis, Zespri now has the
ability to develop a digital twin view of
our end to end processes, which provides
us vital insights of our process efficiency
that we did not previously have. "
Richard Matthews, Zespri
That level of visibility ensures the process of providing fresh and
healthy kiwifruit to Zespri's consumers is carried out while utilizing its
resources in the most effective and efficient manner.
" Internally, we talk about the importance of value generation, and this
is where Celonis helps us identify and enables us to generate value in
both quantitative and qualitative forms, " Matthews said. " It's this value
generation of our processes that will ultimately support continued
sustainable returns to our growers, and consumers having confidence
they are always buying the same great-tasting high-quality Zespri
Kiwifruit they know and love. "
Zespri looks forward to further growing Celonis's adoption across the
company, he added.
supermarketperimeter.com
Just a decade ago, process mining was an academic
theory. Today, it's a well-established business
technology, used by thousands of organizations around
the world, with hundreds more starting every day.
It's been widely recognized - by enterprises, analysts,
and the media- as the best way to truly understand
your business processes, according to Celonis.
Professor Wil van der Aalst, Celonis's chief scientist,
calls process mining " the bridge between data
science - which includes algorithms, machine
learning, data mining, and predictive analytics
- and process science, which covers operations
management and research, business process
improvement and management, process automation,
workflow management, and optimization. "
Making your business processes run better has
a well-proven, immensely positive impact on
your top line, bottom line, and green line.
NOVEMBER 2024 - 55

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Supermarket Perimeter - November 2024

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